Shipping policy
Fulfillment & Shipping
We are not in control of the process after an order has been placed, please make sure all information is correct prior to placing your order.
Address Accuracy
Please review your shipping address carefully at checkout, including apartment or unit numbers, street directions, ZIP Codes, and recipient names. Customers are responsible for providing a complete and accurate shipping address. Orders cannot be redirected or recalled after they have been sent.
We are not responsible for lost or stolen orders, or any order that is delivered incorrectly, lost, or returned because the customer supplied an incorrect, incomplete, or outdated address.
Returned mail
If a package is returned because of an incorrect or incomplete address, a move, refusal, failure to claim the mail, or other customer-address issue, the customer must provide a corrected address and pay the applicable reshipping and handling fee before it can be sent again.
Reshipping is subject to the condition of the returned contents. Refunds are not provided for orders returned because the customer supplied an incorrect or outdated address.